Dodo Internet problems

Sign up on the phone - no paperwork, no junky e-mails. Give a credit card number & away you go. Sounds hassle free. Until you try to cancel.
If you change your service provider, who gets to determine the date of the switch ? Dodon't does it when they please, after deducting your account a full month for a service they dodon't give you. I called prior to cancellation to try to ensure this wasn't going to happen and after reassuring comment from a person with only a first name
( yes, staff DODON'T give you a proper name)- they still deduct the full month. Complain and be told they DODON'T refund, but.. it won't happen again.....
Guess what ? it happens DODO deduct again a month fee for a service they DODON'T provide.
(They disconnected me over 4 weeks prior.) Call again to speak to a person with only one name and you guessed it... no refunds and who is to blame? The customer of course for not following their procedure ? Since DODO was requested to transfer the service to another operator which they did, one might assume they had sufficient notice to realize the relationship between billing a service and providing a service. Especially considering calls I had made.
Complaints process is to send e-mail to a non-responding centre who when I title the 3rd e-mail "Urgent- Court Action Pending" respond almost immediately with " Telephone our complaints section." Undoubtably because they DODON'T want to rectify the problem, have anything in writing as evidence of their misconduct and generally make people give up their rights in frustration as they get put on hold or be told a pack of lies by people who dodon't want to fix the problem.
Call your bank to try to cancel automatic deductions & be told they can't, DODO are the only ones with the right to cancel. Why dodon't you give me an email if this company has screwed you too and let's give them some free press they can obviously afford since they spend so much on advertising but so little on being helpful and fair !!!
Believe me, Telstra deserve a better shake. They do things in writing and e-mail. They have accountability. We are selling out accountability of Telco operators to privateer cowboys. Australia be warned, the privatization of our public services is a risk so be very careful who you give your money to. Private companies can be efficient and encourage competition, but some are just plain mean and greedy. Dodo is one clear example to avoid.
I'm leaving this warning on my site for eternity. Tell your friends "Dodon't go there."
Barbara from Bankworld has nothing on Dodo.
I had 4 services with Telstra and must say I have had fantastic service overall and never a problem that wasn't solved in reasonable time and with pleasant efficiency. A technician come out for what I thought was a Telstra line problem but it was my modem. This considerate worker tested it and advised me where to buy a cheap replacement and didn't put through a charge for the call out even though he could legitimately claim a fee. How nice was that ! When I moved they waived the fee so they would remain competitive and I wouldn't switch providers. Cancelling with Telstra was pleasant and efficient and I am certain I will consider them in the future when it comes to renewal time. Likewise for Optus.
I have since switched to Vodaphone due to cost and flexibility of their services. Mobile reception isn't as good as Telstra service. Wireless internet is also slower than wired services but I knew that before the switch and mostly it works well enough at this price. Vodaphone will also let you pay without automatic deduction so I reason if I really have a disagreement with them I at least have the opportunity to withhold payments until we reach an agreement.
When I left Dodo it was not because I had any complaints with their service but the way they handled my service cancellation was nothing short of disgusting. They are a small operator and my research indicates they have a high proportion of dissatisfied customers for the size of their market share. The links below are just a taste of what people are saying about them.
Avoid operators using only automatic deductions. This system can be easily abused as is my Dodo experience.